Frequently Asked Questions (FAQs)

1. How can I place an order? Visit our website at www.ilym.online to browse our collections. Once you've found the perfect piece, click "Add to Cart" and follow the checkout process to complete your order securely.

2. What payment methods do you accept? We accept major credit cards, including Visa, MasterCard, American Express, and Discover. You can also complete your purchase using PayPal for added convenience.

3. When can I expect my order to arrive? For customers within the United States, please anticipate delivery within 10 business days. International orders can expect delivery within 20 business days. These are estimated delivery times and do not account for potential customs delays.

4. Can I return an item? We do not offer returns. However, we happily offer exchanges. If you wish to exchange an item, please contact our customer service within 28 days of receiving your order.

5. How does the exchange process work? Contact our customer service at customerservice@ilym.online within 28 days of receiving your order, stating your desire to exchange. Please provide your order number and a brief reason for the exchange. Our team will guide you through the steps and provide a return address.

6. Do you offer a warranty on your jewelry? Yes, we provide a two-year exchange warranty on all our jewelry. This warranty covers manufacturing defects or issues arising from normal wear. Please contact us with your order number, a brief description of the issue, and clear photos of the jewelry item.

7. How can I care for my jewelry? To keep your jewelry looking its best, avoid exposure to harsh chemicals, remove it during activities that may cause damage, and store it in a cool, dry place. For more detailed care instructions, check the product description on our website.

8. Do you ship internationally? Yes, we ship worldwide. International customers can expect their orders within 20 business days. Please be aware of potential customs delays, which are beyond our control.

9. How can I contact customer service? You can reach our customer service team at customerservice@ilym.online. We're here to assist you with any questions or concerns.

10. Can I modify or cancel my order after placing it? Unfortunately, we are unable to modify or cancel orders once they have been placed. Please double-check your order before completing the checkout process.

If you have any other questions, feel free to reach out to us. We appreciate your support and hope you enjoy your I Love You More Jewelry!